This article explains why certain features may not appear in your account — including features that are gated by your organization's plan, features that require a partner connection, and actions that are limited to specific team roles.
Quick checklist
- Check your role — some controls are only visible to owners or admins.
- Check whether the feature is flag-gated for your organization (Print Locations, CASV Sepia, Glare Removal).
- Check whether the feature requires a partner connection (GFcrew and GFITpro both need a GFIT Key in Settings → Integrations).
- Remember that Send To only appears when editing a design in Studio, not in the template editor.
Background Removal — generally available
Background Removal is available to all organizations by default. If you do not see the Remove Background button on a photo layer, the feature may have been turned off for your organization by a platform administrator. Contact support to have it re-enabled.
Note that Background Removal only appears in the photo layer properties panel when you have a photo layer selected in the editor. It does not appear as a standalone menu item.
Print Locations — flag-gated, Beta
The Print Locations page in Settings is only visible when the Print Locations feature is enabled for your organization. Print Locations is a Beta feature for GFITpro-connected organizations. If the menu item is missing from your Settings sidebar, your organization does not have it enabled. Contact your account contact to request access.
CASV Sepia preset — org-gated
The CASV Sepia option in a photo layer's filter preset list is only shown when the casvSepiaEnabled flag is on for your organization. This is a partner-specific preset. If you don't see it in the filter dropdown, your organization does not have this preset enabled. Contact support if you believe you should have access.
Glare Removal — flag-gated
The Remove Glare flow step and the Skylab (Captura Enhance) card in Settings → Integrations only appear for organizations with Glare Removal enabled. If you don't see them, contact Templified support to request access.
Glare Removal also requires connecting your own Skylab account — corrected photos are billed by Skylab to that account.
GFcrew and GFITpro — require a GFIT Key
The GFcrew and GFITpro destinations in the Send-To preset builder are only available after you connect a GFIT Key. If these destinations are missing from the preset configuration screen, no GFIT Key has been entered for your organization.
Owners and admins can connect one:
- Go to Settings → Integrations.
- Find the GFcrew / Pro section.
- Enter your GFIT Key in the field provided and click Connect.
Once connected, GFcrew and GFITpro Auto Print appear as destination options when building or editing a Send-To preset.
Designers cannot connect or disconnect integrations — only owners and admins have access to the Integrations settings page.
Send To is not available in the template editor
The Send To tab only appears when you are editing a design in Studio. When you open a template from the Templates tab (the template editor), the Send To tab is intentionally hidden — you can only send finished designs, not templates themselves.
To use Send To, open a design from Studio. The Send To tab appears in the right panel alongside the Properties tab.
Role-based access: what admins and owners see that designers don't
Some settings pages and controls are restricted by role. Designers can do all day-to-day work — editing templates, creating designs, rendering, and sending — but cannot access certain configuration areas:
| Feature or setting | Owner | Admin | Designer |
|---|---|---|---|
| Settings → Integrations (connect/disconnect) | Yes | Yes | No |
| Settings → Send-To Presets (create/edit/delete) | Yes | Yes | No |
| Settings → Print Locations (manage locations) | Yes | Yes | No |
| Settings → Billing | Yes | No | No |
| Settings → Members (invite, change roles) | Yes | No | No |
| API Keys | Yes | No | No |
Your role is shown as a badge on Settings → Members. If you need access to a restricted area, ask your organization's owner to change your role to Admin, or have the owner perform the action on your behalf.
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